EXPERIENCED Community Title MANAGERS
COMMUNITY TITLE MANAGERS WITH THE PROFESSIONAL AND ACCOUNTING EXPERTISE TO HANDLE THE COMPLEXITY OF COMMUNITY ASSOCIATIONS
Community associations exist to balance the needs of neighbours who share common property. The association might include a strata scheme, a neighbourhood scheme, a precinct association and even standalone community lots. That’s a lot to balance.
For the most part, each member of the community association represents at least several (but potentially many) individuals or businesses. Every one of those individuals and businesses has its own priorities in addition to the agenda of their particular scheme or association.
Seldom will these individual and group agendas neatly overlap.
This is why community title managers must be diplomatic, meticulous, and immersed in your detailed and binding by-laws, as well as the Community Land Development Act 2021 and the Community Land Management Act 2021 (together with its regulations).
COMMUNITY TITLE MANAGED WITH ATTENTION TO DETAIL
Your community title manager is crucial to the good management of your association. And a well-run association has a critical role to play in ensuring an excellent experience for every owner, business, customer, employee and other people living in, working in or visiting your community.
To maintain that excellent experience, you need a community title manager capable of getting across and interpreting your detailed management statement, a document governed by legislation and registered with the NSW Land Registry Services.
The management statement includes the by-laws that are binding on member schemes and associations, as well as all their individual owners, lessees and other occupiers. Where there is conflict between them, the association’s bylaws supersede the conflicting by-laws of any association member.
As you would expect, every association has different by-laws. They are complicated and comprehensive because of the breadth of what they must regulate.
Your community title manager must have the skills and experience to be fluent in all of these so that they can advise you properly.
WE ADVISE YOU DECIDE
A community association’s management statement and by-laws may be lengthy and complicated. They’re also particular to the association because every association has its own needs. This is one of many reasons that managing community title is not a simple extension of strata management skills.
As community title managers, we advise your association’s management committee on:
• Applying your management statement, including your by-laws, to various situations. (We can also advise you on when you should take specialist legal advice.)
• Determining appropriate providers to approach for quotes, and evaluating the proposals
• Addressing and managing conflicts, and heading off costly disagreements wherever possible
Equipped with our expert recommendations, your management committee can make decisions, confident that they’re well informed.
Extensive experience in community title management
We are experienced managers of community title schemes. Our experience is a significant advantage to you because of the multi-dimensional nature of almost everything your association must handle.
Managing specialists
Effective management calls for the services of professionals, such as engineers, electricians, plumbers, and lawyers. Selecting the appropriate specialist for your specific situation is crucial. Moreover, it’s important to ensure their advice is understood and interpreted correctly. Our contacts and extensive experience in the field can provide invaluable assistance in choosing the right providers and putting their advice in context.
MANAGING FOR THE LONG TERM
Establishing a lasting partnership with a knowledgeable team is essential to the success of your association. Our team has a low turnover rate and maintains long-term relationships with clients, meaning you can be confident you’ll always be working with a team that knows you, your community and your association. To ensure that there are no gaps in knowledge or service, your property will be assigned both a lead manager and a co-manager.
SEAMLESS SERVICE
Handovers from existing community title managers
Our clients typically come to us via referrals, seeking the expertise of an experienced community title manager. To ensure a smooth transition and swift implementation of our high standards of management, we have implemented a seamless process for transferring and assimilating the details.
Current systems and procedures
Prompt decision making and action are crucial for effective property management. To facilitate this, we use an online workflow management tool as our knowledge centre.
This means:
- All team members can see open tasks for your property
- Tasks are tracked and followed through to completion, mitigating the risk of emergencies arising from unfinished work
Ongoing training
Continuous learning is essential to every professional’s growth, and we recognise how many lives and businesses we affect through our work with community associations.
That is why we developed a training program that exceeds the industry’s standard. We are committed to constantly improving and enhancing our knowledge and skills to provide the best possible service to our clients.
WHAT OUR SYDNEY-BASED COMMUNITY TITLE MANAGERS DO
1. Establish delegated authority
At the first meeting of the management committee, we agree the extent of our delegated authority.
2. Service contracts and agreements
You should receive from every provider you engage the services you require and have paid for. To that end, we’ll negotiate new service agreements, where necessary, and review existing agreements to confirm they fit your needs and expectations.
3. General meetings
We’ll work with you to run general meetings, including the annual general meeting.
This includes working with you to put to the meeting questions of insurance and present financial statements.
The insurance of community associations and their financials both require expertise and deep understanding, and our director’s qualifications include a Masters in Professional Accounting from UTS.
4.Management committee meetings
The issues your management committee discusses are serious. Often, they will affect hundreds or thousands of people. Sometimes, those discussions will be contentious. Always, they will be governed by law and your management statement.
Our experience gives us the skills to ensure that discussions are comprehensive and the chances of disputes is reduced.
5. Compliance
The issues your management committee discusses are serious. Often, they will affect hundreds or thousands of people. Sometimes, those discussions will be contentious. Always, they will be governed by law and your management statement.
Our experience gives us the skills to ensure that discussions are comprehensive and the chances of disputes is reduced.
6. Dispute resolution
We’re experienced negotiators, fully capable of handling the many-layered needs in a community association context. If a dispute is unavoidable, we are experienced at working through the process of dispute resolution — often under a mechanism specified in the management statement. Where that fails, we also have tribunal experience.
ARE WE THE RIGHT FIT?
We’re strata managers for owners corporations in Sydney that value smooth operations, trustworthy advice and confident decision. If you’re looking for an efficient, effective and expert strata manager whose advice you can rely on, we’d like to ask you a few questions about your situation and your expectations. Then we can advise if we look like the right fit for your strata committee.